Discover
the pulse on the patient’s care experience

The non-clinical part of a hospital stay is just as important as the clinical side of things. Patients expect excellence on all levels.

Patients trust the

for

The Pulse CX vision

What determines a positive patient experience at a healthcare facility? A lot has been written on this topic, and in summary, we define a positive patient experience as the result of safe, compliant, competent clinical and non-clinical services.

It’s not all about the medical care a patient receives. The non-clinical care is just as important regarding patient satisfaction.

Every day, non-clinical support team members tirelessly assure nourishment, hygiene, safety and convenience for every patient, visitor and occupant of a health facility. Their care contributes towards the holistic wellness and ‘consumer’ satisfaction of the patient and their accompaniments.

Often, these services can be compared with hospitality services. But a hospital isn’t a hotel. It’s much more complex.

Healthcare regulations and safety standards are stringent. The budgets are ever-shrinking. The variabilities of patients and facility design are endless.

At Pulse CX, we empower the support team to collaborate with the clinical team and alleviate unnecessary burdens. Using our smart hospital technology, the support team

assures compliant operations,
practices continuous quality improvement,
and provides effective cost rationalisation opportunities.

Smart hospitals deploy technology to deliver better patient experiences, streamline workflows and reduce costs.

Patients trust healthcare to provide safe recovery and experience. Pulse CX vision is to always deliver on that trust.

So how do we enhance the value of non-clinical support teams as caregivers?

An empowered support team

improves the patient and resident experience and safety,
runs an efficient service,
reduces waste,
and increases overall satisfaction scores.

Operationally, the underlying objective is to keep a pulse on the health and/or aged care facility’s support operations to manage risk, quality and costs. This can be achieved by orchestrating 3 components of the operation:

Engage best practices and processes

that are tailored to each health/aged care facility’s design, location and desired service levels. These processes are broken into linked operational activities (including audits or patient/resident-serving tasks) that are either scheduled or triggered manually or automatically through integrations with patient/resident-facing apps, clinical systems and sensors.

Augment the team

with user-friendly, digital tools that provide the activities’ information on what has to be done, when it has to be done, where it needs to be done, who are the stakeholders, and most importantly, in case of doubt, accessible and on-demand learning resources to train on how it should be done.

Control compliant and smart operations

with self-audit results, and effective continuous quality improvements backed with data. Quick glance dashboards with the potential to drill down to the last detail of each data point, along with pre-formatted, automated reports provide time-saving, yet comprehensive insights to monitor, measure and manage the operations.

Pulse on non-clinical support services at your facility

Consolidation

All non-clinical support services on a single system

Caregiver empowerment and well-being

Independent and rewarding job with career progress and retention

Cost approach and rationalisation

Reduction in total cost of ownership with efficiencies and scale

Compliance, certification and accreditation

Proactive management with industry defined processes and best practices

Continuous improvement

Effective with data-backed inferences and process innovations

Corrective actions and escalations

Immediate notifications and resolutions with appropriate responses

Contract administration

Transparent collaboration with focus on performance metrics

Continuity assurance

Total risk management for business continuity

Customisation

Localised to the facility and to the culture and ethos of the institution

Communication and integrations

Instant and accurate clinical triggers for zero delays and increased productivity

Change management

Seamless and consistent with prescription and support

Consumer centric

Engineered backwards by patient requirements

Discover the pulse on the patient’s care experience