the pulse on the patient’s care experience
Patients trust the
The Pulse CX vision
What determines a positive patient experience at a healthcare facility? A lot has been written on this topic, and in summary, we define a positive patient experience as the result of safe, compliant, competent clinical and non-clinical services.
Every day, non-clinical support team members tirelessly assure nourishment, hygiene, safety and convenience for every patient, visitor and occupant of a health facility. Their care contributes towards the holistic wellness and ‘consumer’ satisfaction of the patient and their accompaniments.
Healthcare regulations and safety standards are stringent. The budgets are ever-shrinking. The variabilities of patients and facility design are endless.
At Pulse CX, we empower the support team to collaborate with the clinical team and alleviate unnecessary burdens. Using our smart hospital technology, the support team
- assures compliant operations,
- practices continuous quality improvement,
- and provides effective cost rationalisation opportunities.
Smart hospitals deploy technology to deliver better patient experiences, streamline workflows and reduce costs.
So how do we enhance the value of non-clinical support teams as caregivers?
An empowered support team
- improves the patient and resident experience and safety,
- runs an efficient service,
- reduces waste,
- and increases overall satisfaction scores.
Operationally, the underlying objective is to keep a pulse on the health and/or aged care facility’s support operations to manage risk, quality and costs. This can be achieved by orchestrating 3 components of the operation: