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PulseXPRO and PulseFood are developed as part of the Pulse CX solution, short for Pulse Care eXperience, and is part of the Planet Group.
Planet Group is a Singapore-based multinational conglomerate that was founded in the 1960s. It provides services in critical sectors of oil and gas, food distribution and logistics, workforce management and in healthcare support services. The group manages over 15,000 front-line employees and is proud to serve and collaborate with discerning and well-known clients.
Pulse CX has been conceptualised, designed and developed by frontline services experts. They felt there was a need for a non-clinical support digital solution to improve their own operations.
The platform was validated and continues to be further refined at world-class health facilities.
Given the immense benefit brought forward to the operations, the platform is now carved out and offered to healthcare facilities, globally.
Pulse CX is the backbone digital platform that assures of our defined outcomes, consistently at scale.
Operationally, there is reduced waste, error and theft with optimal resourcing (and correct positions) designated for activities. Continuous improvement initiatives backed by data ensure effective cost rationalization. Furthermore, reduction in incidents and total compliance reduces the total cost of ownership.
Create a center of excellence with assured compliance to audits – regulatory or management. With global best practices and processes localized to hospital, the risk of mismanagement reduces. Empowered caregivers with readily available SOPs for the task-at-hand improves results and reduces accidents.
The outcome of improved collaboration between the clinical and the non-clinical teams, is a fantastic patient-first experience. Providing a control to patient with digital applications in the ‘consumer’ friendly non-clinical services enhances their experience at the facility. This shall result in higher patient satisfaction scores, directly correlating to better reviews and payor terms. The team is also able to consider data-backed quality improvement initiatives with no compromise to safety. A paper-less operation would be considered a great sustainability effort.