Empower Manage Communicate with Train Engage with your non-clinical support teams

And become a leading health and wellness champion.

Trusted and utilised at

Empower your caregivers and alleviate unnecessary burden.
Proactively prepare for your audits and never be stressed again.
Meet your KPIs and reduce costs based on data; never guess again.
Be precise with your service and proactively efficient with your resources.
Save time with automated and pre-formatted reports – regulatory and administration.
Promote environment sustainability through paper-less and safe operations.

One solution. Multiple tools

Caregiver training

Task management

Caregiver scheduling

Audits and inspections

Digital contact center

Incident reporting and resolution

Reporting and business intelligence

Service touchpoint interface

PulseXPRO explained in a reel

PulseXPro was developed by healthcare experts, with and for non-clinical support service specialists, to promote patient-first safety, experience and satisfaction.

Perhaps the main benefit is that PulseXPro enables to assign a task directly to a support worker so the nurses can do what they do best: providing clinical care to patients.

What support workers say about PulseXPRO

Helps in conducting a detailed inspection.

Environmental services (housekeeping) supervisor

Saves time as I do not have to first locate and then follow up with the concerned staff on whether the request was resolved.

Central helpdesk operator

Caregivers felt more involved when using this system since there Is evidence of their contribution or tasks completed which they Can use during their appraisals and feedback sessions.

Food services operations manager

It avoids manual errors that usually occur during busy operations. Furthermore reports can be easily used for audit submission purposes.

QHSE manager

Our operations complies to the statutory requirements, giving everyone peace of mind that they are adhering to the law.

Food services chef

Our team always presents clean and is well groomed at the hospital. It was vital during peak-Covid to conduct the daily check for traceability and ensure service continuity.

HR operations supervisor

Improve quality of care. Reduce risks and costs

The non-clinical part of a hospital stay is just as important as the clinical side of things. Patients expect excellence on all levels.

Quality

Risk

Cost

Document it Record it

Measure it

Manage it

Deliver trust

Keep track of patient satisfaction scores.

Be on top of your hospital audits and get a daily snapshot of each of your departments.

Reduce costs based on real data. Never guess again.

Get revenue. Meet PulseFood

PulseFood is a digital food ordering and delivery app allowing healthcare facilities organisations to deliver diet-specific meals to patients, visitors and other facility occupants. PulseFood is uniquely designed with diet restrictions in mind. At the same time, it is consumer-friendly as expected with food-delivery apps.

Unlike mainstream food delivery apps, PulseFood offers a variety of diet- and nutrition-specific meals.

Safe. Convenient. Healthy.

Patients, visitors and anyone in the hospital get access to healthy food from a certified and regularly audited kitchen facility.

Visual, user-friendly app
Collaborate with clinicians and dietitians
Prescribe and deliver diet-specific meals for departing patients
Promote healthy meal subscriptions for hospital staff
Add multiple locations
Onboard other restaurants while you curate the menu

FAQ

What hardware would PulseXPRO work on?

PulseXPRO works on multiple hardware including desktop/laptop computers, digital kiosks, mobile phones, tablets and smart-watches. Client facility sensitivities, budget and caregiver proficiencies are addressed while selecting the most appropriate devices.

Would PulseXPRO integrate with current hospital systems?

Yes, PulseXPRO can work with client’s preferred system(s). We would need client’s support in getting the system vendor to share their APIs.

Can PulseXPRO work on my existing patient app?

PulseXPRO can be at the forefront as the main patient application, or support client’s existing mobile app with integrations to provide patient with a unified experience.

Is PulseXPRO simple to use?

The system has been designed with a focus on ease of use for the frontline non-clinical support service caregivers. Having managed over 45,000 employees, particularly in the support services sector, we understand their needs and proficiency. The app is multi-lingual with many support features like chatbots, WIDAQ (When In Doubt, Ask Question) to connect with subject matter expert, task-linked resources including videos, and option to chat/ connect with other employees or line manager.

Is the app and my data secure?

The system and infrastructure complies to global best-practices including COBIT framework. To manage personal health information of patients, the system is also HIPAA compliant.

What is the delivery model?

PulseXPRO is a SaaS based platform with its benefits of flexibility in licenses, continuous support and upgrades. We can support on- premise model for enterprise implementation, if necessary.

Will PulseXPRO adopt my processes?

PulseXPRO has been developed as a low-code process intelligent platform. While we have utilised our subject matter expertise and already integrated global-best practices in healthcare, we appreciate that every organisation’s vision for patient experience is different and so is the facility design. Our team will localise the platform during implementation post baselining and benchmarking workshops.

About Pulse CX (Care eXperience)

PulseXPRO and PulseFood are developed as part of the Pulse CX solution, short for Pulse Care eXperience, and is part of the Planet Group.

Planet Group is a Singapore-based multinational conglomerate that was founded in the 1960s. It provides services in critical sectors of oil and gas, food distribution and logistics, workforce management and in healthcare support services. The group manages over 15,000 front-line employees and is proud to serve and collaborate with discerning and well-known clients.

Pulse CX has been conceptualised, designed and developed by frontline services experts. They felt there was a need for a non-clinical support digital solution to improve their own operations.

The platform was validated and continues to be further refined at world-class health facilities.

Given the immense benefit brought forward to the operations, the platform is now carved out and offered to healthcare facilities, globally.

Pulse CX is the backbone digital platform that assures of our defined outcomes, consistently at scale.